I feel just the opposite! I was with Dreamhost and had an awful experience. My sites were slow to load and were down every other time I check them. Dreamhost was constantly apologizing for updates and downtime, but it didn’t stop. They only allow email support, which usually took 48 hours to get a (not so informative) response from.

At one point, I noticed ALL my sites had been down for 3 days. I had changed nothing at all. When Dreamhost support finally got back to me, they claimed they “accidentally changed a server setting”. No more details, and a half-ass apology.

Media Temple has been really good to me so far … the support is amazing and can be reached any time by phone. Their support is instant, which is necessary for me and my sites as I can’t afford for them to be down or performing poorly.

I’m curious as to the specific issue you’re talking about – I do wonder if my sites are experiencing the same problem and I just don’t realize it. How would you recommend I check into this further?